FAQ
Products
Are your stickers waterproof?
Not all stickers are waterproof. Please read the descriptions next to each sticker listing to check if said sticker is waterproof or not.
What do I do if I receive a faulty product?
Due to the nature of handmade products small flaws and imperfections can't be avoided. Has your item been damaged or are you not satisfied with the quality? You can contact us here.
When will you restock (insert item here)?
If the item was listed in 'clearance' it will not be restocked.
All other sold-out items will be restocked and will be available again in the next shop update. To keep up to date with all shop updates please join our newsletter!
Shop
Where is your store located?
We are located in Limburg, The Netherlands
Do you do wholesale?
Yes we do! Interested in our wholesale catalog? Please contact us at aikoillustrations@gmail.com
Shipping
Please read our shipping policy page for more information
Do you ship internationally?
Yes we do! (except to the UK). Also please be aware that you are responsible for any import duties and taxes that may apply.
We are currently unable to ship the UK due to Brexit regulations. Sorry for the inconvenience.
When will my order arrive?
For domestic orders we do our best to fulfill order shipments each Monday.
For international orders our order fulfillment time is currently1 - 2 weeks.
Once your order has been dropped off at the post office, delivery times may vary depending on which country you are from.
Using the information from our local post office, these are the indicated transportation estimates per region:
Domestic: 3 days to 1 week
Europe: 2 to 3 weeks
International: 3 to 10 weeks
Do you combine orders?
Yes we do! We can combine orders if you haven't received your shipping confirmation yet. Please get in contact with us as soon as possible with both order numbers!
Something has gone wrong with my order! What do I do?
Please read our shipping policy and refund policy pages if you haven't already.
Still not sure what to do? Contact us at aikoillustrations@gmail.com with your order number in the subject title.
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